Terms and Conditions of the IKEA FAMILY Membership Program

We intend to offer you a more efficient service with a secure member account that will be created in your name with the IKEA Family Membership Agreement. Checking the confirmation box and clicking “Become a Member” will mean you have accepted the terms of this Agreement and that it shall remain in effect until terminated by either party.

Once the Agreement becomes effective, you will be responsible as a member for any transaction you carry out. For details regarding the membership process, please check the Frequently Asked Questions on our Website.

1. PARTIES

This Agreement is executed by and between Mapa Mobilya ve Aksesuar Pazarlama Anonim Şirketi (“ IKEA ” or the “ Company ”) with its registered office located at Fatih Sultan Mehmet Mah. Balkan Cad. No:62 Tepeüstü Ümraniye / Istanbul, and you, who will benefit from the membership program (hereinafter referred to as the “ Member ”), under the terms and conditions as set forth below.

2. DEFINITIONS

• Site : means www.ikea.com.tr
• Mobile App means the IKEA app that can be downloaded in mobile devices from relevant mobile stores.
• IKEA Family Membership: means a customer loyalty program created by IKEA under this Agreement, offering special advantages to its members.
• Agreement: means this IKEA Membership Agreement. Secure Payment, Privacy Notice, and Personal Data Protection pages on the Website as well as the Terms of Use contained in this Agreement shall constitute the integral part of this Agreement.
• Member: means real persons who become a member of the “IKEA Family Membership” through the “Membership Channels” by declaring their intent to join, who complete the membership steps described in detail in this Agreement, who read and accept this Agreement setting forth the program terms during such process, and who are entitled to benefit from the offers provided specifically to IKEA Family members, and who are a party to this Agreement.

3. SUBJECT

This Agreement is intended to define any rights and obligations regarding the membership relationship that creates opportunities for the Member while shopping on the IKEA’s Website, at the IKEA Stores in Türkiye, or on the IKEA Türkiye Mobile App.

The IKEA’s Customer Loyalty Program is a customer-oriented marketing program, allowing program members to benefit from general offers and special offers, promotions, and special club offers organized with the business partners as listed and regularly updated on www.IKEA.com.tr, including similar amenities, within certain categories, at any workplace currently managed or that might later be managed by Mapa Mobilya ve Aksesuar Pazarlama Anonim Şirketi, including online stores. IKEA Family advantages may, from time to time, be amended, renewed or completely discontinued by IKEA.

4. TERMS OF USE FOR THE IKEA FAMILY MEMBERSHIP

1. To be eligible for the offers and become a part of the IKEA Family, you must be older than eighteen.

2. The IKEA Family Membership shall apply for purchases of furniture and home accessories at the physical IKEA Stores managed by IKEA across Türkiye, on IKEA.com.tr as well as on the IKEA Türkiye Mobile App. The advantages offered by this membership shall not apply at overseas IKEA Stores.

3. To obtain the membership status, persons who wish to become a Member must complete the IKEA Family membership form via IKEA.com.tr or the IKEA Türkiye Mobile App, provide the relevant consents, and click the “Become a Member” button.

4. IKEA may, at its sole discretion or in case of any changes in the applicable laws, unilaterally terminate, limit, suspend or amend the IKEA Family Loyalty Program and/or the Terms and Conditions.

5. For purchases and/or product replacements/refunds made at the physical IKEA Stores, the Member needs to complete the transaction with his/her mobile phone or using the membership barcode. If payment is made using IKEA Family Money, the Member needs to present his/her membership barcode to the IKEA personnel. In exceptional cases where ID verification is required for security reasons, identity verification may be requested solely for the purpose of confirming the necessary information.

6. By logging in to his/her account on IKEA.com.tr or the IKEA Türkiye Mobile App, the Member may view his/her membership barcode, receive it via SMS, and use it at the physical IKEA stores. For any transactions on IKEA.com.tr or on the IKEA Türkiye Mobile App, the Member needs to log in with his/her mobile phone number and the passcode sent to that number.

7. The IKEA Family Money advantage shall apply for purchases made at the physical IKEA Stores, on IKEA.com.tr or on the IKEA Türkiye Mobile App.

8. One (1) “IKEA Family Money” shall have a value of 1 TL when earned and when used. IKEA may change the earning or redemption value of IKEA Family Money periodically or permanently.

9. In transactions where payment is made using IKEA Family Money, the IKEA Family Money balance shall be used in full in a single transaction. In other words, partial payments using IKEA Family Money shall not be possible, and the existing balance must be used in a single transaction.

10. The “IKEA Family Money” amount displayed in the Member’s account shall under no circumstances be paid to the Member partially or in full in the form of money/cash, and any requests of this nature shall not be accepted under any circumstances or for any reason.

11. In the event of the Member’s death or if the Member suffers from a mental condition that makes it impossible for the Member to effectively use the membership, the membership shall be terminated and any rights and advantages associated with the membership shall be deleted and cancelled. Such rights and advantages shall not be transferred to the Member’s heirs or successors.

12. If any purchase completed with the Membership is refunded, any earned IKEA Family Money shall be deducted in proportion to the refund. Should the Member not have sufficient IKEA Family Money balance, the missing IKEA Family Money amount shall be collected from the refunded amount.

13. The IKEA Family Money earned from transactions performed using the membership shall be valid until 23:59 on the last day of each year, and shall be reset if not used until that time.

14. IKEA may cancel the IKEA Family Loyalty Program, merge it with other programs and/or hand it over to third parties upon giving notification by phone, e-mail, message or by other means, or at any time, with no requirement for citing any reason and/or paying compensation. IKEA has the right to unilaterally amend the terms and conditions regarding how to use Membership advantages.

15. In the event that the IKEA Family Membership is terminated for any reason, the IKEA Family Money shall be deleted and shall no longer be usable.

16. The IKEA Family Membership is personal to the Member and may not be transferred or used by any third party. Unless otherwise stated by IKEA, the Member may not assign, transfer or allow the use of any rights and benefits arising from this Agreement to third parties. All transactions carried out under the membership, including returns, exchanges or invoice issuance processes, must be performed solely by the person who created the membership. IKEA shall not be liable for any loss of rights or disputes that may arise in case the membership information is shared with third parties or transactions are carried out on behalf of another person. IKEA may request additional identity verification, one-time password (OTP) or e-mail verification in order to ensure security in membership-related transactions. The purpose of such verification steps is to ensure the protection of consumer rights and personal data.

17. Under this process, your personal data shall be processed by IKEA, acting in the capacity of a data controller, in accordance with Personal Data Protection Law No. 6698 (the “Law”) and Disclosure Form for Protection and Processing of Personal Data. Your personal data in the form of full name, e-mail, address and phone number as collected during the membership registration process are required to be processed for the completion and management of registration, and the collected personal data may be processed for the performance of the Agreement, tracking your shopping habits as well as for customized offering, presentation and promotion of products and services according to your needs (profiling). We would like you to know that in accordance with Article 11 of the Law, you, as the owner of the personal data, have the rights to learn whether your personal data have been processed or not; to request information in situations where your personal data have been processed; to learn the reason behind why your personal data have been processed and to learn whether the data are used in accordance with the intended purpose; to know the third parties to whom your personal data have been transferred at home or abroad; to ask for a correction in situations where your personal data are processed incompletely or incorrectly and to ask for the corrected information to be sent to the third parties to whom your personal data have been transferred; to ask for the deletion or destruction of your personal data where the processing reasons disappeared although the data were processed in accordance with the Law and the other relevant law provisions and to ask for the transaction carried out in this regard to be announced to the third parties to whom your personal data have been transferred; to object to a situation where a result appears against you through an exclusive analysis of the processed data via automatic systems; and to ask for an indemnification of a loss where you suffered a loss due to your personal data being processed against the law. For more information regarding the procedure of processing your personal data, please see Disclosure Form for Protection and Processing of Personal Data.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. RIGHTS AND OBLIGATIONS OF THE MEMBER

5.1.1. Any information provided by the Member to the IKEA personnel during membership registration shall be deemed to be true and correct. In case of any change in the information provided during membership registration, the Member shall be required to provide the updated information to IKEA.
5.1.2. The membership relationship shall be established once the Member checks the box for accepting this Agreement and a notification is made by IKEA that the application has been approved.
5.1.3. Member may in no way transfer his/her established account or his/her membership profile or any advantages granted to him/her under the Membership to another member, nor allow third parties to use it. Member shall be solely responsible for the use and management of all information enabling the use of his/her personal profile. Any transaction completed through the account of the Member shall be deemed to have been performed by the Member, and the Member shall be solely responsible for any losses incurred by the Member and/or third parties due to the use of such information by any person other than the Member, or loss or handover thereof.

5.2. RIGHTS AND OBLIGATIONS OF IKEA

5.2.1. IKEA may reject membership applications at its sole discretion without any reason, or may impose additional terms and conditions for the acceptance of the membership application.
5.2.2. IKEA reserves the right to unilaterally make changes in this Agreement without any reason and without prior information. Any changes shall become binding on the Parties from the date of publication thereof on https://www.ikea.com.tr/en/membership-agreement.
5.2.3. IKEA undertakes to comply with the Law and to take the necessary technical and administrative measures to ensure the protection of the Member’s personal data. IKEA shall be required to protect the Members’ information in accordance with the applicable regulations and Disclosure Form for Protection and Processing of Personal Data, which is available on the Website.
5.2.4. IKEA has the right to use the information provided by the Member for creating the Member’s account, conducting statistical studies, and for marketing activities according to the preferences of the Member.
5.2.5. It is required to publish up-to-date information about the terms and conditions for the IKEA Family Loyalty Program on the Website and to inform Members through the Website.
5.2.6. IKEA, or the members of board of directors of the Company, its directors, employees, or the persons who prepare the information provided on the Website shall not be responsible for any direct or indirect, tangible and/or intangible, negative and/or positive losses that might arise from visiting the Website, or the use of the Website or the information therein, or other data or programs, or due to any breach of the Agreement, tort or other reasons. IKEA shall not assume any responsibility regarding any interruption of transaction, error, negligence or disruption due to any breach of the Agreement, tort, negligence or other reasons.
5.2.7. The rights of all audio, visual and written material and content on the Website are reserved, and unless stated otherwise, are owned by IKEA. Any use thereof by the Member without permission shall constitute illegal use, and IKEA may commence legal action against the relevant persons. IKEA is the owner or license holder of all the materials including the Website’s overall look and design, any information and pictures on the Website, the IKEA brand, the Website’s domain name, logo, icon, any demonstrative, written, electronic, graphical or machine-readable technical data, computer software, the sale system in place, the business method and business model (the “Materials”), as well as any intellectual and industrial property rights in relation thereto, and these are under legal protection. None of the Materials on the Website, including code and software, may be modified, copied, reproduced, translated into another language, reissued, installed in another computer, mailed, communicated, presented or distributed without obtaining permission in advance and citing sources. Neither the entire Website nor any part of it can be used on another website without permission. Acting to the contrary shall result in legal and penal liability. IKEA reserves all of its other rights that are not expressly stated here.
5.2.8. IKEA shall not not assume any responsibility with regard to interruption of transaction, error, negligence, disruption, deletion, loss, delays in the transaction or communication, computer virus, communication error, theft, destruction, access to records without permission, modification or use thereof without permission, due to breach of the agreement, tort, negligence or other reasons.
5.2.9. IKEA shall not be responsible for the contents of references or links to other websites that are not under its control, or any other links that they contain.
5.2.10. Information such as the name of the internet service provider and the Internet Protocol (IP) address used by the members for having access to the Website, the date and time of access to the Website, the pages accessed during the visit to the Website, and the Website that provided the direct link to the Website may be collected to be able to identify and fix any issues that might occur in the system in relation to the Website, as well as to improve and develop the Website and the system.
5.2.11. IKEA has taken necessary precautions within its capabilities to keep the IKEA.com.tr Website free from virus and other malware. In addition to that, the Member needs to provide his/her own virus protection system and the necessary protection for ultimate security. In this regard, by visiting this Website, the Member agrees to be solely responsible for any errors that might occur in his/her own software and operating systems as well as his/her direct and indirect consequences.
5.2.12. IKEA may share the information of the Member in its possession with the competent authorities upon request by such authorities in accordance with the applicable laws.

6. TERMINATION OF THE AGREEMENT

6.1. IKEA may terminate this agreement at any time based on a rightful cause, including reasons such as if it is found that the information provided by the Member in his/her application is not sufficient, accurate or up-to-date, or if it is found that the information provided by the Member during the application has changed and has not been notified to IKEA within a reasonable period of time, or if the applicant’s application was previously rejected, or if it is found that the Member misused the terms of use of the Loyalty Program or that there is irregularity in its use, or if complaints or negative comments are received with regard to the Member and this is considered a risk by IKEA, or without any reason, without giving notification and without paying any compensation, IKEA may unilaterally terminate this Agreement, whereby the Member would be prevented from using the advantages of the Loyalty Program, and any rights and advantages accrued in his/her favor would be terminated.
6.2 . The Parties may terminate the membership relationship established under this Agreement upon serving written notification if there is rightful cause.

7. GENERAL PROVISIONS

7.1. FORCE MAJEURE

Incidents, including but not limited to those specified below, that may occur outside the control of the Parties and that prevent and/or delay fulfilment of the obligations of the Parties under this Agreement, shall constitute the force majeure events.

• Acts of God , natural disasters (fire, flood, epidemic, earthquake, over-flooding, etc.);
• War (declared or not), civil war, acts of terror, insurrection, revolution, coup;
• Industrial conflicts, strike, lockout, blockade, slowdown;
• Restrictions, actions, avoidance or interventions by public authorities;
• Any administrative and/or judicial decision that prevents access to the Website, etc.

7.2. TERPRETATION OF THE AGREEMENT

7.2.1. If it is found that any article, sub-article or provision of this Agreement except for the Agreement’s material components is or becomes invalid, or legally unenforceable, this shall not affect the enforceability or validity of the remaining articles, sub-articles or provisions of the Agreement. In this case, the articles, sub-articles or provisions of this Agreement that are found to be invalid or legally unenforceable in any respect shall be deemed to be removed from the Agreement text, and the Agreement shall be interpreted and executed accordingly.
7.2.2. Both Parties hereby agree and declare that they determined all the provisions of this Agreement mutually with their free will, that they considered all the conditions of the Agreement in detail and they agreed on all these conditions, that this Agreement was prepared in consideration of the legal legislation, notably the Code of Obligations, the Law on the Protection of Consumers as well as any regulations in force under said law, that this Agreement is not a standard Agreement, that none of the articles of the Agreement puts any of the parties at a disadvantage, and that the principle of mutuality was diligently observed in all the provisions.
7.2.3. Disclosure Form for Protection and Processing of Personal Data shall be interpreted with this Agreement as an integral part thereof.

7.3. NOTIFICATIONS

Any notification regarding the Agreement shall be delivered to the address of IKEA as specified in the first article of this Agreement and to the address as notified by the Member. Notifications delivered to these addresses shall bear the effect and outcomes of a legally valid notification unless any change of address is notified to the other Party in writing within a reasonable period of time.

7.4. SETTLEMENT OF DISPUTES

Both Parties declare and undertake that the Agreement is subject to the Turkish Law, and that they shall first make their best effort through negotiation to reach a reasonable settlement that they can mutually agree on regarding any disputes arising from the Agreement. Otherwise, Istanbul Anatolian Courts and Enforcement Offices shall have jurisdiction regarding any disputes arising from this Agreement.

8. ENTRY INTO FORCE

This Agreement, consisting of 8 (eight) articles, shall enter into force at the moment it is approved electronically by the Member upon reading and fully understanding each of its provisions.

If you have any questions or suggestions, please call us at 444 4 532.