Frequently Asked Questions

The spare parts you may need for your products are available at IKEA stores’ Customer Services area. Click on the following link to see the spare parts price list.

IKEA Spare Parts Price List

You can contact the Customer Services department at the nearest IKEA store for any spare parts which are not included in the list.

General Terms

The terms of IKEA guarantee and the supplementary guarantees are offered in addition to the guarantee conditions set by Republic of Turkey Ministry of Trade, General Directorate of Consumer Protection and Market Oversight, and shall, under no circumstances, affect the consumer rights extended in the regulations. Republic of Turkey Ministry of Trade, General Directorate of Consumer Protection and Market Oversight shall have jurisdiction over any issues arising with respect to the guarantee certificate. Rules applicable to the enforcement of the guarantee conditions:

IKEA extends the present guarantee, by taking into account the normal wear and tear of products. The guarantee shall only be valid if the product is assembled in accordance with the assembly manual.

Any breakdowns arising from use of the product that is in violation of the terms specified in the user manual, or occurring under extraordinary circumstances, or due to misuse, shall not be covered by the guarantee.

Our guarantees start on the invoice date, which also is the delivery date of the products. The guarantee certificate is provided on the back of the invoice. The original copy of the guarantee certificate provided on the back of the invoice must be submitted to the relevant store or service station for the product to be repaired under guarantee. Copies or photocopies of the invoices and guarantee certificates issued for the product shall not serve as substitutes for the guarantee certificate.

If we need to replace a product that is under the terms of guarantee but is no longer part of IKEA’s product range, we will provide an appropriate replacement.

IKEA reserves the right to discontinue and/or resume the sale of all or part of the products sold at IKEA stores.

The Bargain Corner is where products with scratches, damage, superficial damage, that fall into the defective or used product category are sold for a price lower than the retail price. Products purchased from this section are not covered by the guarantee and company return procedures.

You can utilise the guarantee by filing a written or personal application with IKEA Customer Services.

The guarantee conditions are set in accordance with the applicable law, regulations, and the useful life of the product. All you need to do to utilise the guarantee is to keep the original copy of the guarantee certificate provided on the back of the register receipt/invoice, to observe the product maintenance advice, and to allow us inspect the products you have purchased.

The guarantee period for products replaced within the scope of the guarantee programme is limited to the remaining guarantee period of the first purchased product.

Repair services for the products you purchased at IKEA stores or at www.IKEA.com.tr are available at the nearest IKEA store or any service station contracted by IKEA Turkey.

For clock category:
Faktör Grup Otomasyon Elektrik Elektronik ve Müh. San. ve Tic. Ltd. Şti. (Serçeönü Mah. Türkay sok. No:9/A Kocasinan - Kayseri/444 4 532),

Shower cabin category:
Samet Bahadır Bulut Fase Teknik (Bahçelievler Mah. Yunus Emre Cad.No:61/A Merkez/Burdur Merkez, 444 4 532,

Furniture and baby furniture category:
Cebel Mobilya Orman Ürünleri İnşaat Nakliyat Sanayi ve Ticaret Ltd. Şti. (Yeni Sanayi Sitesi 23. Blok 3228. Sk. No: 25 Isparta / 444 4 532),

Sound systems:
Assos -Selim Çelikdemir / İslice mah. Annaç sok. No:8/a Merkez/Uşak, Ayşe Gül Göktepe / Karaman mah. Gazlıgöl cad. No:6A Afyonkarahisar/MERKEZ,
Baha Teknik Servis -Mehmet Emin Maço (Şeyh Şamil Mah. Medine Bulvarı 637.Sokak Güneydoğu Yapı Kooperatifi 4.Kısım B-3 Blok Altı No:9/D Bağlar/ Diyarbakır /444 4 532),
Bilge Bilgisayar Teknoloji Otomasyon Yazılım Donanım Sanayi Ve Ticaret Limited Şirketi(Battalgazi Mahallesi A.Necdet Sezer Kampüs Küme Evleri No: 5 /43/ Afyonkarahisar/444 4 532),
Değer Teknik Değer Şentürk Esnaf / Fatih Mahallesi Kazım Karabekir Cad. No:78 A/- Uşak / Merkez, 
Elit E Ticaret Ve Sarf Malzemeleri Sanayi Limited Şirketi (Vali Mithat Bey Mahallesi Kışla Yolu Sk No: 5 D İpekyolu Van / Erçiş/444 4 532),
Em-El Teknik/Davut Tirendez Esnaf / Cihangir Mah. Kalem sok. No:30/B Avcılar İstanbul,
İstanbul Teknik Servis-Osman Zerdalı / Nine Hatun Mah. 163. Sok No 2/A-B Esenler/İstanbul 444 4 532),
Karakaşlar Elektrik Elektronik Ticaret-Metin Karakaş / Yusufpaşa Mah. K.kazımbey cad. Kazım Karabekir İşhanı Kat:1 No:140 Kars/Merkez,
Maksimum Donanım Yazılım Bilgisayar İletişim ve Reklamcılık San.Tic.Ltd.Şti./ Kutlubey Mah. 106 Cad. Halı Sarayı B Blok No:2B İç Kapı No: 32 Isparta / 444 4 532),
Mavi Yeşil-Cemil Can Kundakçı Sahıs/ Çınar Mahallesi 848 Sok.No.8/A Bağcılar / İstanbul / 444 4 532),
Maxi Güvenlik Sistemleri İnşaat Turizm Sanayi Ve Ticaret Limited Şirketi/ İstiklal Mah. 1106 Sk. No:1 /1 Merkez/Isparta/ 444 4 532),
Mızrak Elektronik Mehmet Mızrak / Mimarsinan Mahallesi Susurluk Sok. No:71 A/- Kayseri/Kocasinan / 444 4 532),
Mutlu Yılmaz Destekpark Bilişim/ Kasımpaşa Mh. Gazlıgöl cd. No.115/B Merkez /Afyonkarahisar / 444 4 532),
Mühendisler Elektronik - Emre Kaynar/ Serçeönü Mah. Ahmet Paşa Caddesi Eraslan İşhanı No:26/C Kayseri/ 444 4 532),
Osman Akın Akın Elektronik/ Dumlupınar Mh Bayburtlu Yzb Agah Cd Baykentler Apt No:15 Afyonkarahisar / 4444 4 532),
Özteknik Elektrikli Ev Aletleri-Mehmet Katırcı/ İnönü Mahallesi Ilgaz Sokağı No:21 A/-Merkez Kastamonu / 444 4 532),
Seçkin Elektronik Cihazları Tic. ve Servis Hizmetleri Ltd. Şti. Ali Atalar/Çarşı Mah. Ali Can Sokak No:7 Trabzon / 444 4 532),
Seyrantepe Teknik Servis-Ömer Bıçak Esnaf / Cumhuriyet Mahallesi 410. Sokağı No : 18 A/- Yenişehir/ Diyarbakır / 444 4 532), Yediveren Bilişim Bilgisayar Elektronik Limited Şirketi/ Durak Mahallesi Gazi Bulvarı No: 91/z03 /Uşak / 444 4 532),

for products in the Screwdriver li-ion category 
Acaroğlu Elektrik İnşaat ve Dayanıklı Tüketim Malları San. Tic. Ltd. Şti. (Mehmet Akif Ersoy Mah. Kardelen Sok. Arslan Apt. Blok No:3A Kastamonu / 444 4 532),
Aden Çınar (Köme Mah. Çamlı Sok. No:19/B Uşak / 444 4 532),
Alanya Global Teknik Klima İnş. Tur. San. Tic. Ltd. Şti. (Hacet Mah. Alaiye Cad. Kirişoğlu Apt. Blok No:17A Alanya / Antalya 444 4 532),
Ebinç Teknik - Yavuz Ebinç Esnaf (Alipaşa Mah. Suvaroğlu 4. Sokağı No:4A/- İpekyolu / Van 444 4 532),
Harput Teknik / Fethi Ahmet Erkuş Esnaf (Yakuplu Mah. Hürriyet Blv. No:75-Eval Konakları/2 Beylikdüzü / İstanbul 444 4 532),
Sento Teknik Servis - Mehmet Emin Maço (Fırat Mah. 523. Sok. No:25 AC/- Kayapınar / Diyarbakır 444 4 532),
Zafer Soğutma - Duygu Kara Esnaf (Keykubat Mah. Akıncılar Cad. No:58 A- Mekke Apt. Melikgazi / Kayseri 444 4 532),

Air purifier category:
Baha Teknik Servis - Mehmet Emin Maço (Şeyh Şamil Mah. Medine Blv. 637. Sok. Güneydoğu Yapı Kooperatifi 4. Kısım B-3 Blok Altı No:9 / D Bağlar / Diyarbakır 444 4 532),
Can Soğutma Mehmet Elyiğit (Pirimehmet Mah. 1730 Sok. No:25 / A Isparta 444 4 532),
Yediveren Bilişim Bilgisayar Elektronik Ltd. Şti. (Mehmet Akif Ersoy Mah. 7. Yün Sokak A Blok No:3 Uşak 444 4 532)